Manduka guarantees the Manduka PRO™, PROlite® and PRO Travel yoga mats to last the lifetime of the mat, if used and cared for properly. The lifetime of the mat is approximately 10 years of regular use when loved and cared for. Should a PRO mat wear out past its useful life from regular use under normal conditions, we will replace the product.
Cosmetic wear or damage resulting from improper handling or care, post-purchase modifications, alterations, negligence, and use for a purpose other than for which it was designed, are not covered by the Manduka Guarantee.
The Lifetime Guarantee is applicable on the standard PRO Series. It does not include Almost Perfect mats, mats used by studios as studio equipment or our other mat series.
Criteria Covered Under the Lifetime Guarantee
Wear to the top surface of the yoga mat from regular use that impacts its performance. The pictures below display PRO series mats where regular hand/feet placement of the yogi has caused the surface to wear out beyond the mats useful life.
If you would like to request a replacement mat, please fill out the Lifetime Guarantee Request and attach it to our Contact Us form.
Proof of purchase is required for all Lifetime Guarantee claims. The cost of shipping is not covered by Manduka. Maximum 1 replacement per purchase.
Manduka will review the submission, determine if the PRO Series mat falls under our Lifetime Guarantee criteria, and provide further instruction.
You will receive a response to your request within five business days.
Criteria Not Covered Under the Lifetime Guarantee:
- Cosmetic wear to the surface that does not affect the performance of the mat
- Uneven color patterns, stains, or discoloration at time of purchase or from use
- Creases and folds from improper handling and/or storing. It is best to lay the mat flat or keep it rolled up.
- Damage from excessive amounts of water or other liquids i.e. submerging the mat under water
- Improper cleaning with anything other than Manduka Mat Care products or water (this includes home-made solutions and solutions provided by studios which are not from Manduka).
- Damage from a washing machine, vacuum cleaner, etc.
- Damage from use other than yoga or similar fitness activities
- Damage from outside elements or factors
- Slipping on the mat
- Bad odor due to usage and lack of cleaning
- Mats purchased before September 1, 2008
- Mats marked as "Irregular" at time of purchase
- The PRO Squared is not covered by the Lifetime Guarantee
- Almost Perfect PRO Series mats are not covered by the Lifetime Guarantee
- MATS USED BY STUDIOS FOR IN-STUDIO EQUIPMENT USE ARE NOT COVERED BY THE LIFETIME GUARANTEE.
-WEAR TO ART WORK ALONE ON SPECIAL EDITION MATS IS NOT COVERED BY THE LIFETIME GUARANTEE. THE MAT IS ELIGIBLE FOR A REPLACEMENT WHEN THE SURFACE OF THE MAT IS WORN OUT AS DESCRIBED IN SECTION "CRITERIA COVERED UNDER THE LIFETIME GUARANTEE".
Damages caused to the mat from other factors or elements than a regular yoga practice is not covered by the Lifetime Guarantee.
When the mat wears out from regular yoga practice we are happy to offer our support.